Refund Policy

Last updated: 28 October 2026

14-day money-back guarantee

If you're not happy with Zetacut, you can request a full refund within 14 days of your first subscription payment or of buying a credit pack. No questions asked.

Renewals

Subscriptions renew automatically. If you forgot to cancel, request a refund within 14 days of the renewal and we'll refund it, provided you haven't used credits from that billing period.

Failed exports

If an export fails or is blocked by our quality checks, the credits are returned to your balance automatically.

Cancelling

You can cancel your subscription anytime from your account. You keep access and your remaining credits until the end of the period you've paid for, and you won't be charged again.

How to request a refund

Our orders are processed by Paddle.com, our Merchant of Record. To request a refund, reply to your Paddle receipt email, use the link on your receipt, or contact us at hello@zetacut.io with your account email and order number. Approved refunds go back to the original payment method, usually within 5–10 business days.

Your legal rights

This policy doesn't affect any rights you have under the consumer law of your country.